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Overview
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FAQ
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Yes. Equipped with a 5000mAh rechargeable battery, it can last up to 60 days on a full charge. The device automatically switches to battery power during outages, ensuring continuous water supply when you’re away or during power failures.

The fountain operates at under 25dB, which is quieter than a whisper and suitable for use in bedrooms or quiet spaces.

Yes. The infrared sensor detects pets up to 1.5m away and 150° arc.

Yes, but we recommend filtered water to extend filter lifespan. Hard water (>200ppm) may require monthly descaling.

Disassemble the fountain and wash all parts (except the pump and filter) with clean or soapy water every 1–2 weeks. The stainless steel tray and water tank are dishwasher-safe for added convenience.

For optimal performance and water freshness, replace the filter every 2 weeks, depending on the number of pets and local water quality.

Some pets may need an adjustment period. Place the fountain near their usual water bowl and allow them to explore it at their own pace. You can also leave both the old bowl and the fountain out for a few days before switching entirely.

On average, a healthy cat should drink about one cup (240ml) of water per day, but this can vary based on diet, age, and activity level. Cats on dry food typically need more supplemental water.

Issue Possible Cause Solution
Weak water flow Initial water flow When the device is first powered on, the pump needs time to draw water from the reservoir. Water flow will stabilize after approximately 5 seconds.
Clogged pump filter sponge Clean the sponge at the bottom of the pump. Use the provided brush to clean the pump inlet and internal tubing.
Low water level Refill water to the "MAX" line.
No response when pressing the power button Touch too quick/slow Press and hold the power button for 3 seconds to start the device. To switch modes, double-tap with a 1/3 second interval.
Dirty touch panel Wipe clean with a dry cloth.
Water overflow Clogged filter Clean or replace the filter.
Overfilled water tank Keep water at "MAX" line.
Loud pump noise with flashing red light Low water level or pump was removed from water while operating. The noise indicates the pump is running dry. Refill water to the "MAX" line immediately to prevent damage.
No water dispensing
(Sensor not working)
Out of range Ensure the pet is within 1.5 meters of the device.
Frequent movement around the fountain Remove objects interfering with the sensor.
Incorrect fountain orientation Ensure the sensor (on the front of the main unit) faces the direction where the pet is expected to approach.
Low battery Press and hold the power button to restart. Charge if only one battery bar is lit.
Intermittent mode is active In this mode, the fountain dispenses water for 15 seconds every 30 minutes. Movement will not trigger flow during off periods. Double-tap the power button to check the mode: Green light = Sensing Mode, Blue light = Intermittent Mode.
Dirty sensor Wipe the sensor with a soft dry cloth.
No response when charging Faulty or incompatible adapter (not 5V), damaged cable, or mainboard issue Use a correct 5V adapter, replace cable, or replace the mainboard/unit if needed.
Others Our customer support team is always available at
contact@bellanpal.com