Nylon Rope and Ball Tug Toy With Loop

We strive to process and ship orders within one to two business days. All delivery dates are estimates and are not guaranteed. We don’t ship on non-business days or holidays.

Our inventories mainly exist in Amazon warehouses located in different countries and regions. We could ship your orders using your neareast FBA warehouse. For regions don't covered by FBA, we shipped only from our international warehouse using standard shipping.

Others

*Depends on destination country / region. For more detail, please contact customer service.

As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the carrier's website. If you still have questions, feel free to contact us.

Can I edit/cancel my order or change my address?

Although we’re unable to edit the contents of your order after it’s been placed, we can often help you edit your shipping address or cancel your order completely depending on how far along your order is in the packaging process.

To request to edit your shipping address or cancel your order, please reach out at contact@bellanpal.com

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Buy on Amazon.com

If you buy from Amazon.com, please follow Amazon's return / refund instruction. Here is the detail page link: https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7&ref_=dp_ret_policy

Buy on BELLA & PAL online official store

To start a return, you can contact us at contact@bellanpal.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@bellanpal.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.